Last Updated: 13 Nov 2025
Welcome to elumano.com. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile application, and related services (collectively, the “Platform”).
By accessing or using elumano.com, you agree to this Privacy Policy. If you do not agree, please do not use our Platform.
Elumano.com is a multivendor eCommerce platform that connects buyers and sellers, allowing registered vendors to list, promote, and sell their products online. We facilitate secure transactions, communication, and order management between all parties.
We collect various types of information to provide and improve our services:
When you register, make a purchase, or interact with our platform, we may collect:
Full name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through third-party payment gateways)
Business name, tax ID, and bank details (for vendors)
Username and password
Profile details
Vendor store details (if applicable)
Order details
Payment history
Delivery and tracking information
Communication records related to orders
IP address
Device type and browser
Cookies and tracking technologies
Log data, including time and duration of visits, pages viewed, and referral URLs
Messages or chats between buyers and sellers
Customer support inquiries and responses
Feedback and product reviews
We use your data for the following purposes:
Account creation & management: To register and maintain your account.
Order processing: To facilitate product orders, payments, shipping, and delivery.
Vendor management: To verify vendor accounts and manage their listings.
Customer support: To respond to queries and provide assistance.
Marketing & communication: To send promotional offers, newsletters, and updates (with your consent).
Analytics & improvement: To analyze user behavior and improve site functionality.
Fraud prevention: To detect and prevent fraudulent activities and unauthorized access.
Legal compliance: To fulfill legal obligations and enforce our Terms of Service.
We may share information in the following ways:
With Vendors: When you make a purchase, relevant details (name, contact info, shipping address) are shared with the vendor fulfilling your order.
With Service Providers: Third-party services like payment processors, shipping companies, and analytics providers may access limited data as necessary.
With Legal Authorities: If required by law or to protect our legal rights, we may disclose information to authorities.
With Business Partners: For marketing or promotional collaborations (only with your consent).
We never sell your personal information to third parties.
We use cookies and similar technologies to:
Improve user experience
Remember your preferences
Analyze traffic and performance
Provide personalized recommendations
You can manage or disable cookies through your browser settings, though this may affect certain features.
We retain your personal data only for as long as necessary:
To fulfill the purposes outlined above
To comply with legal, accounting, or reporting obligations
To resolve disputes and enforce agreements
When no longer needed, your data will be securely deleted or anonymized.
We implement industry-standard security measures to protect your data, including:
SSL encryption
Secure payment gateways
Limited employee access to sensitive data
Regular security audits
However, please note that no electronic transmission or storage method is 100% secure.
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal data
Withdraw consent for marketing communications
Request data portability
Object to certain processing activities
To exercise these rights, contact us at support@elumano.com
If you register as a vendor:
You consent to display your business name, contact details, ratings, and product listings publicly on the platform.
You are responsible for the lawful collection and handling of customer data shared through Elumano.
Vendors must comply with all applicable privacy and consumer protection laws.
All payments on elumano.com are processed securely through trusted third-party payment gateways. We do not store full payment card details on our servers.
Third-party services (like shipping providers, analytics tools, or marketing integrations) operate under their own privacy policies, which we encourage you to review.
Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided data, please contact us to remove it.
If you are accessing elumano.com from outside our primary operating country, your information may be transferred and processed in other jurisdictions where data protection laws may differ. We ensure all such transfers comply with applicable legal standards.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The “Last Updated” date at the top will indicate the latest revision. Continued use of our platform after updates means you accept the revised policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us:
elumano.com Privacy Team
Email: support@elumano.com
