Welcome to elumano.com . By accessing or using our website or services, you agree to follow these Terms & Conditions. Please read them carefully before using our platform.
Elumano.com is a multivendor eCommerce platform that allows vendors to list and sell products. These Terms apply to all users, including buyers, vendors, visitors, and others accessing the site.
By using the platform, you agree to comply with these Terms and all applicable laws.
To use certain features, you must create an account and provide accurate information.
Keep login credentials confidential
Be responsible for all activities under their account
Notify us immediately if unauthorized access is suspected
We reserve the right to suspend or terminate accounts that violate our policies.
Vendors selling on Elumano must:
Provide truthful and accurate product details
Fulfill orders within the timeframe they specify
Ensure proper packaging and shipping
Handle returns and refunds according to platform policy
Comply with applicable laws (taxes, product safety, business regulations)
Failure to comply may result in penalties, order reversals, or account suspension.
Buyers agree to:
Provide accurate billing, shipping, and contact information
Use valid payment methods
Ensure availability of funds for purchases
Payments are processed through secure third-party gateways. Elumano does not store full payment details.
Vendors are responsible for:
Setting product prices
Keeping inventory updated
Displaying correct product descriptions and images
Elumano may remove or disable listings that are misleading, illegal, unsafe, or violate platform guidelines.
Delivery times are set by each vendor.
Delays may occur due to:
Stock availability
Courier logistics
Location of buyer and seller
Elumano is not liable for vendor delays but will assist in resolving disputes.
Buyers may request cancellations before order shipment.
Refunds and returns follow our Refund Policy and may vary by vendor, but all vendors must meet Elumano’s minimum standards for consumer protection.
For issues, contact:
📧 support@elumano.com
Users must NOT:
Post false, misleading, or fraudulent content
Attempt to hack, disrupt, or manipulate the platform
Sell illegal, dangerous, or prohibited items
Abuse or harass other users
Misuse payment or refund systems
Violation may result in account suspension or legal action.
Vendors may be charged commissions, listing fees, or other charges.
Fee details are provided in the vendor dashboard and may change with notice.
All platform content (logos, designs, interfaces, trademarks) is owned by Elumano unless otherwise stated.
Users may not:
Copy
Reproduce
Modify
Distribute
any part of the platform without written permission.
Elumano is not responsible for:
Vendor actions or product quality
Delivery delays
Losses caused by third-party service providers
User disputes
Our responsibility is limited to operating the marketplace and ensuring fair handling of issues.
Your use of the platform is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
We may suspend or terminate user accounts that:
Violate these Terms
Engage in fraudulent or harmful activities
Misuse platform features
Users may also close their accounts at any time.
We may update these Terms occasionally.
Continued use of the platform means you accept the updated Terms.
For questions or concerns regarding these Terms:
📧 support@elumano.com
