Welcome to elumano.com. This Refund & Return Policy explains how refunds, returns, and cancellations are handled on our multivendor marketplace. Because we host multiple independent sellers, the policies may vary between vendors, but Elumano ensures minimum standards of fairness and transparency for all customers.
Elumano.com operates as a multivendor eCommerce platform, allowing individual vendors to list and sell products.
Each vendor is responsible for fulfilling orders, managing returns, and issuing refunds based on their store policies.
However, Elumano enforces a set of platform-wide guidelines to ensure buyers receive a safe, reliable shopping experience.
For any issue, you may contact Elumano Support at:
📧 support@elumano.com
You may be eligible for a return, replacement, or refund under the following conditions:
A product is eligible if:
It arrives damaged or broken
It is defective or not working
You receive a different product than what you ordered
Evidence required:
Clear photos or videos of the product and packaging.
If the item does not match the listing description, specifications, or images, you may request a return or refund.
If your package is missing parts, accessories, or units, the vendor must replace the missing items or issue a partial/full refund.
Certain products may not be eligible for return or refund, including:
Items marked “No Return”, “Final Sale”, or “Non-refundable” on the product page
Digital goods or downloadable content
Opened hygiene-related products (e.g., personal care items, cosmetics)
Perishable goods (e.g., food items) unless delivered damaged or expired
Customized or personalized items
Each vendor may have additional restrictions listed on their store page.
Unless otherwise specified by the vendor, the standard return window is:
⏳ 7–14 days from the date of delivery
Some vendors may offer longer return periods. Please review the return policy shown on the specific product page.
If you need to request a return:
Submit a request through your Elumano order details page or email
📧 support@elumano.com
Provide:
Order number
Reason for return
Photo/video evidence
The vendor will review the request within 48–72 hours.
If approved, you will receive instructions on:
Where to ship the item
Whether a pickup will be arranged
Packaging guidelines
Returns must be sent to the vendor’s specified address, not Elumano’s administrative address.
Once the vendor receives and inspects the returned product, they will initiate the refund.
Refunds will be issued to the original payment method used during purchase, such as:
Credit/debit card
Wallet balance
Mobile payment method
Bank transfer (if applicable)
After approval:
3–7 business days for wallet/store credits
5–14 business days for bank or card refunds (depending on payment provider)
You may cancel your order before the vendor ships it.
A full refund will be issued automatically.
Once shipped, cancellation is no longer possible.
You may request a return after delivery (if eligible).
All vendors on Elumano must:
Provide accurate product descriptions
Ensure proper packaging
Respond to customer claims promptly
Honor refund/return conditions listed on their product page
Follow platform-wide consumer protection standards
Failure to comply may result in penalties, order reversal, suspension, or removal from the marketplace.
Elumano acts as an intermediary between buyers and vendors.
While vendors are responsible for fulfillment and returns, Elumano may intervene in disputes to ensure fairness.
Elumano reserves the right to:
Issue refunds on behalf of vendors
Suspend non-compliant vendor accounts
Protect customers from fraud or misuse
For help with returns, cancellations, or refunds:
📧 support@elumano.com
Our support team operates during business hours and will assist you promptly.
